FAQ (Frequently Asked Questions) – Viola LLC

Frequently Asked Questions (FAQ)

Viola Art Decorations

🎈 What services do you offer?

We specialize in balloon décor installations and custom handmade gifts, including balloon arches, themed décor, personalized tumblers, bottles, baskets, and event details.

📅 How do I book an event or place an order?

You can book by contacting us through our website, Instagram, or directly via phone/text. To secure your date, a 50% deposit is required.

💳 Do you require a deposit?

Yes. A 50% non-refundable deposit is required to reserve your event date or begin a custom order. The remaining balance is due 7 days before the event.

❌ Do you accept returns or refunds?

No. All sales are final.
We do not accept returns, exchanges, or refunds on any items, including custom and non-custom products.

🎁 Are custom or personalized items refundable?

No. All custom and personalized items are made to order and are non-refundable once production has started or materials have been ordered.

🚚 Do you offer delivery?

Yes. We offer local delivery and on-site setup for balloon décor installations within:
Newberg, Sherwood, Beaverton, Tigard, Portland, McMinnville, and nearby Oregon areas.

Delivery and setup are included in the package price unless otherwise stated.

✈️ Do you ship orders?

Yes. We offer nationwide shipping for select custom gifts.

  • Most shipped items are sent within 3–5 business days after completion

  • Tracking is provided once shipped

  • We do not ship to P.O. Boxes or APO/FPO addresses

⏰ How much notice do you need for events?

We require at least 2 weeks’ notice for balloon décor and custom orders. Large or last-minute events may be accepted depending on availability and may include additional fees.

🔄 Can I make changes to my order?

Changes to theme, colors, or event details must be requested at least 7 days before the event and are subject to availability. Last-minute changes are not guaranteed and may incur extra charges.

🌧️ What happens if there is bad weather?

We are not responsible for delays or issues caused by weather, venue access, or other factors beyond our control. Once décor is installed, responsibility transfers to the client.

📸 What if my item arrives damaged?

If a shipped item arrives damaged or incorrect, please contact us within 24 hours of delivery with clear photos of the item and packaging.
If approved, we may offer a replacement or store credit. Refunds are not issued.

📞 How can I contact you?

Email: info@violaartdecor.com
Phone / Text / WhatsApp: (503) 864-0919